RETURNS and EXCHANGES
OPFOR Enterprises, LLC. offers a 30 day return, refund and exchange policy. You must contact via email* OPFOR Enterprises, LLC prior to any return, refund, or exchange to receive a RMA number. Please do not ship any returns to us without an RMA number as this could result in significant delays to your return. All returns must include the original receipt/packing slip, along with the billing address, shipping address, contact phone numbers, contact emails, and RMA number. We will make every effort to resolve any issues as fast as possible however depending on individual circumstances some returns, refunds, and exchanges may take up to two weeks, not including transit times.
Items that are unused and in the original packaging can be returned for any reason, subject to a 15% restocking fee. If the unused product’s packaging has been lost or damaged, the product can be returned subject to a 25% restocking fee. The return must include accessories, manuals, documentation, and registration that were shipped with the product. Shipping charges and/or shipping costs are not subject to refunds.
If you wish to exchange unused, uninstalled, and unopened items, you will receive an in-store credit for the returned products. The in-store credit will be issued via email and can be applied toward future purchases. In-store credits and returns of defective items are not subject to restocking charges.
All items are shipped to you insured. If your shipment arrives damaged, take photos of the damage and contact us immediately.
We recommended that you return merchandise with a carrier that offers tracking numbers and full value insurance on the parcels. OPFOR Enterprises, LLC cannot be held responsible for any packages that are lost while being shipped to us.